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  • Make sure your Wi-Fi SSID and password do not contain special characters and non-English letters. Change them in your wireless router if there are these characters. You would better only use numbers, English letters, - and _ .
  • Make sure Wi-Fi password is correct. It is case sensitive.
  • Make sure there are only one SSID which named as you choose.
  • Please choose a 2.4Ghz Wi-Fi network instead of a 5Ghz Wi-Fi network
  • Make sure your Wi-Fi security is WPA or WPA2 instead of WEP.
  • Make sure there are only one SSID which named as you choose.
  • Please do not locate the camera far away from your router. Any barrier between the camera and the router will affect network quality.
  • Restore your camera to factory default and try again.
  • Update firmware to the latest:
    If your current firmware version is V1.8.16.4 or V1.8.16.6 D, please try to update the firmware to V1.8.16.8 D or above.
    If your current firmware version is V1.8.13 AHD, please try to update  the firmware direct to V1.8.17.
    Others please download the latest firmware at here.